Privacy Policy - Man With Van Gallowscorner

This Privacy Policy explains how Man With Van Gallowscorner collects, uses, stores, shares, and protects personal data. It applies to all Man With Van Gallowscorner customers in area, including individuals who request quotes, make bookings, receive moving services, or otherwise interact with our business. We are committed to handling personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Man With Van Gallowscorner provides removal and transport services for domestic and commercial customers. In the course of delivering these services, we may process personal data relating to customers, household members, business contacts, and other people connected with a booking. This policy applies to information processed by us as the data controller where we decide why and how your personal data is used.

2. Information We Collect

We only collect personal data that is necessary for providing our services, managing our business, and meeting legal obligations. The types of information we may collect include:

Identity details such as your name and title.
Contact details such as your address, email address, and telephone number.
Service information including collection and delivery addresses, moving dates, inventory details, access instructions, and booking preferences.
Payment and transaction information such as records of payments, invoices, and service history.
Communication records including enquiries, correspondence, complaints, and any instructions you provide.
Technical information if you interact with us electronically, such as basic device or usage data needed to secure and operate our systems.

We may also receive personal data from third parties where necessary for the service, for example from someone making a booking on your behalf, a business client, a property manager, or another person involved in the move.

3. How We Use Your Data

We use personal data to operate our services efficiently and lawfully. Typical uses include:

processing enquiries and providing quotations;
confirming bookings and arranging moving services;
communicating with customers about service details, changes, and updates;
carrying out collections, deliveries, and related support tasks;
handling billing, payments, accounting, and record-keeping;
managing complaints, disputes, and customer service matters;
protecting against fraud, misuse, or unlawful activity;
meeting legal, regulatory, and insurance obligations;
improving our operations, planning, and service quality.

We do not use personal data for purposes that are incompatible with the reason it was collected unless we have a valid lawful basis to do so.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis before processing personal data. Depending on the circumstances, we may rely on one or more of the following bases:

Contract

We process data where it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes arranging bookings, completing removals, and managing payments.

Legal Obligation

We may process personal data where needed to comply with legal obligations, such as tax records, accounting requirements, insurance duties, or lawful requests from authorities.

Legitimate Interests

We may use personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include business administration, service improvement, customer communication, and fraud prevention. Where we rely on legitimate interests, we consider the impact on your privacy and limit the processing to what is necessary.

Consent

In limited situations, we may ask for your consent, for example where it is required for a specific communication or optional service. When we rely on consent, you can withdraw it at any time.

5. Sharing Your Information and Processors

We may share personal data with trusted processors and other third parties who help us run our business. These parties process data on our behalf and only according to our instructions. They are required to keep your information secure and use it only for the agreed purpose.

Processors may include:

IT and system providers that store, secure, or support our records and communications;
payment service providers that handle transactions;
accounting and bookkeeping providers that assist with financial records;
customer management or scheduling tools used to organise bookings and service delivery;
professional advisers such as insurers, auditors, or legal advisers when necessary;
subcontractors or partners involved in delivering a service you have requested.

We may also disclose data if required by law, to protect our rights, to prevent fraud, or to respond to lawful requests from public authorities. We do not sell personal data.

6. International Transfers

Where any processor or service provider processes personal data outside the United Kingdom, we will take steps to ensure an appropriate level of protection is in place. This may include the use of approved contractual safeguards or transfers to countries recognised as providing adequate protection.

7. Data Retention

We keep personal data only for as long as it is necessary for the purposes for which it was collected, including to meet legal, accounting, insurance, or reporting requirements. Retention periods depend on the type of data and the reason it was collected. In general:

customer and booking records are retained for the duration of the relationship and for a reasonable period afterward;
financial and tax records are retained for the period required by law;
complaint and dispute records are retained for as long as needed to resolve the matter and protect our interests;
data collected with consent is kept until the consent is withdrawn or the data is no longer needed.

When data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

8. Data Security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality duties, and procedures designed to reduce the risk of accidental misuse. While no system can be guaranteed to be completely secure, we take reasonable steps to protect the information entrusted to us.

9. Your Rights

As a data subject, you have rights under data protection law. These rights may be subject to certain limitations and exceptions, but we will always consider requests carefully. Your rights include:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete information.
Right to erasure – to request deletion of your data in certain circumstances.
Right to restrict processing – to ask us to limit how we use your data in certain situations.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to data portability – to receive certain data in a structured, commonly used format where applicable.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You also have the right to raise concerns with the UK Information Commissioner’s Office if you believe your data has been handled unlawfully or unfairly. We encourage you to contact us first so we can try to resolve any issue promptly.

10. Children’s Data

Our services are intended for adults, and we do not knowingly collect personal data from children except where it is incidental to a service arrangement, such as household details included in a move. Where such data is processed, we do so only when necessary and with appropriate safeguards.

11. Automated Decision-Making

We do not normally use automated decision-making or profiling that produces legal or similarly significant effects on individuals. If this changes, we will update this policy and provide the information required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or the way we process personal data. The latest version will always apply to your use of our services. We encourage you to review it periodically so that you remain informed about how your information is handled.

13. Summary of Our Commitment

At Man With Van Gallowscorner, we believe privacy should be handled with care, transparency, and accountability. We collect only the information we need, use it for clear purposes, and keep it only for as long as required. We work with trusted processors, apply appropriate safeguards, and respect your rights under data protection law. If you use our services, you can expect us to treat your personal data with respect and responsibility.