Terms and Conditions for Man With Van Gallowscorner

These Terms and Conditions apply to all bookings made with Man With Van Gallowscorner, including domestic removals, item transport, collection and delivery jobs, and related moving services. By placing a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service, as they set out the responsibilities of both the customer and the service provider. For the purposes of this document, references to “we”, “us”, and “our” mean the man and van service provider, and references to “you” and “your” mean the customer making the booking.

These terms are designed to provide clarity on the booking process, payment requirements, cancellation rules, liability limits, and waste handling obligations. They apply whether the service involves a single item, a partial move, or a larger transport task. If a separate written agreement has been made for a particular job, those written details will apply alongside these Terms and Conditions unless they conflict, in which case the specific written agreement will take priority to the extent of the conflict.

The service may include loading, transport, unloading, and reasonable assistance within the scope agreed at booking. Any extra work requested on the day, including additional stops, prolonged waiting, stair carries, or the movement of unusually heavy or awkward items, may be subject to additional charges. We reserve the right to decline items or tasks that are unsafe, unlawful, or outside the agreed service description. Nothing in these terms affects your statutory rights.

Booking Process
A booking is normally made by providing the job details in advance, including the collection and delivery addresses, the type and quantity of items, access conditions, and the preferred date and time. We may ask for photographs, dimensions, or other information to assess the work accurately. The quotation provided will be based on the information supplied by you, and it is your responsibility to ensure that all details are complete and accurate. If the actual job differs from the description given at the time of booking, we may revise the price, amend the timetable, or decline to carry out part of the service if the change makes the work unsafe or impractical.

A booking is only confirmed when we have accepted the job and, where required, received any deposit or advance payment requested. Confirmation may be given verbally, by message, or in writing. The confirmed time slot is an estimated arrival window rather than a guaranteed minute-by-minute appointment, unless expressly agreed otherwise. You must ensure that someone authorised to approve the work is available at the collection and delivery points, or that suitable instructions have been given in advance. If access is restricted, parking is unavailable, or entry is delayed, the service time may be affected and additional waiting charges may apply.

We may refuse or reschedule a booking if we believe the move presents a risk to people, property, vehicles, or lawful operation. Examples include unsafe access, unmanageable load size, incorrect item descriptions, or requests to move prohibited materials. The customer must tell us in advance about any delicate items, specialist handling needs, or conditions that could affect the job. If any item requires dismantling, reassembly, wrapping, or other special treatment, this must be agreed beforehand. Any instruction not agreed in advance will only be followed if we consider it safe and reasonable to do so.

Payments
Unless stated otherwise in the quotation or booking confirmation, payment is due on completion of the job, immediately by the agreed method. We may accept cash, bank transfer, card payment, or another approved form of payment. Any deposit or prepayment requested is used to secure the booking and may be non-refundable where stated at the time of booking. Prices are usually quoted on the basis of job duration, mileage, vehicle use, labour, access requirements, and any additional services that were agreed in advance.

If the job takes longer than expected because of circumstances outside our control, including delays caused by access problems, incomplete packing, waiting for keys, parking restrictions, or changes requested by you, additional time may be charged. We may also charge for extra fuel, tolls, parking fees, congestion charges, or disposal costs if these were not included in the original quotation and are reasonably incurred in performing the service. Any revised charge will be explained as soon as practical. If payment is not made when due, we reserve the right to charge lawful interest on overdue sums and to recover reasonable costs incurred in pursuing payment.

All prices quoted are based on the assumption that the information supplied is accurate and complete. If you change the scope of work after the booking has been confirmed, we may issue an updated price before continuing. Where the service is priced by the hour, any part hour may be charged proportionately or rounded up in line with the agreed pricing method. Where a fixed price has been agreed, that price applies only to the exact service described at booking. Any additional work, waiting time, or unexpected complexity may fall outside the fixed price and be charged separately.

Cancellations and Amendments
You may cancel or amend a booking by giving notice as soon as possible. Cancellation charges may apply depending on how much notice is provided and whether we have already allocated vehicle time, labour, or third-party costs. If you cancel with very short notice, fail to provide access, or are not present at the agreed time without prior arrangement, we may charge a cancellation fee to cover lost time and reasonable expenses. Any deposit paid may be retained in whole or in part to reflect losses incurred from the cancellation.

We may cancel or reschedule a booking due to circumstances beyond our control, including severe weather, vehicle breakdown, staff illness, road closures, or other unforeseen events that make it impractical or unsafe to complete the job as planned. In such cases, we will aim to offer an alternative date or time. If we must cancel and cannot reasonably reschedule, any prepayment for the unperformed part of the service will be refunded, unless the cancellation resulted from your breach of these terms or from information you provided being inaccurate. We will not be responsible for indirect losses arising from a cancellation or delay, to the fullest extent permitted by law.

Amendments to a booking, including changes to the date, vehicle size, number of crew, collection point, delivery point, or item list, are subject to availability. We are not obliged to accept changes that materially alter the nature of the service. Where a change is accepted, the price and timing may also be revised. It is your responsibility to notify us promptly if there are any changes, especially where they affect access, parking, or the total volume and weight of goods to be transported. Late changes may not be reflected in the original schedule and could require a new quote.

Customer Responsibilities
You must ensure that all goods are ready for collection at the agreed time, properly packed where necessary, and clearly identified. Fragile items should be protected to a reasonable standard, and valuable items should be separately declared. We are not responsible for packing goods unless this has been expressly agreed. You should also secure pets, children, and vulnerable persons during loading and unloading to avoid accidents. If your premises require special entry codes, permits, or instructions, these must be provided before the job begins.

You are responsible for checking that items being moved are lawful to transport and not subject to restriction, recall, or seizure. You must not ask us to move prohibited goods, hazardous substances, illegal waste, weapons, or any item that could place us in breach of the law. If we discover such items, we may refuse to carry them, and you may remain liable for any wasted travel, waiting time, or related costs. You also warrant that you have the right to arrange the movement, disposal, or delivery of the items in question.

Liability
We will take reasonable care when handling your items, but our liability is limited to losses caused directly by our proven negligence or breach of contract. We are not liable for pre-existing damage, ordinary wear and tear, items that were inadequately packed, hidden defects, or damage resulting from your instructions. Unless otherwise agreed in writing, we do not accept responsibility for loss of profit, business interruption, emotional distress, or other indirect or consequential losses. This limitation applies only to the extent permitted by law and does not limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Waste Regulations
Where the service includes removal, transport, or disposal of waste, all parties must comply with applicable UK waste regulations. Waste may only be collected or disposed of if it has been agreed in advance and if we are satisfied that the material is lawful, correctly described, and safe to handle. You must not place controlled, hazardous, clinical, electrical, chemical, or restricted waste into our care unless we have expressly agreed to take it and are legally permitted to do so. We may ask you to sort, identify, or separate items before acceptance.

In relation to waste disposal, the customer remains responsible for declaring the nature of the waste accurately. If the items are later found to contain prohibited substances or misdescribed materials, you may be liable for any penalties, clean-up costs, transport interruption, disposal fees, or legal expenses arising from the misdescription. We may refuse to carry waste if the documentation, condition, or origin of the waste is unclear. We reserve the right to stop work immediately if we believe any waste-related instruction would place us in breach of the law.

Where relevant, waste transfer notes, receipts, or other records may be issued or retained in accordance with legal requirements. You should keep copies of any documents provided for your records. If we are transporting items that could reasonably be regarded as waste rather than reusable goods, the customer must be honest about the intended destination and condition of the materials. We do not offer unlawful disposal, fly-tipping, or any activity that would breach environmental or transport obligations. The customer agrees to cooperate with any lawful checks required for waste handling.

Insurance and Damage Claims
We maintain insurance arrangements appropriate to the nature of the service, but cover may be subject to exclusions, excesses, and conditions. Any insurance protection may depend on the customer providing accurate information and following these Terms and Conditions. Claims for damage, loss, or shortage must be reported as soon as reasonably possible and in any event within a reasonable time after completion of the job. Supporting evidence, including photographs and item descriptions, may be required for assessment. If you fail to notify us promptly, it may be harder to investigate the matter fairly.

Where an item is especially valuable, rare, delicate, or irreplaceable, you should arrange your own suitable insurance unless we have specifically agreed in writing to assume responsibility for that item. We may decline to move such items without prior written consent. Any compensation, where payable, will normally be limited to the reasonable direct value of the item affected, taking into account age, condition, and any existing defects, unless a higher level of liability has been expressly agreed. Nothing in these terms creates a guarantee that no damage will ever occur during transportation or handling.

Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right.

We may update these terms from time to time to reflect changes in our service, operational practice, or legal obligations. The version in force at the time of your booking will apply to that booking unless a later version is expressly agreed by both parties. By confirming a booking with Man With Van Gallowscorner, you acknowledge that you have read, understood, and accepted these Terms and Conditions. These provisions are intended to support a fair, safe, and transparent man with van service for all customers.