Man with Van Gallows Corner Privacy Policy

This Privacy Policy explains how Man with Van Gallows Corner collects, uses, stores and shares personal data when providing our services. It applies to all Man with Van Gallows Corner customers and prospective customers within our service area, including individuals, households, landlords, tenants and business clients.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who we are

Man with Van Gallows Corner provides man and van, removals, transport and related services to customers in and around the Gallows Corner area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy.

Personal data we collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking or use our services:

Identification and contact details, such as your name, title, postal address, service address, billing address and general location details.

Communication details, such as your preferred contact method and the content of communications you send to us, including enquiries, quotes, bookings, feedback or complaints.

Service and booking information, such as details of the items to be moved, access information for collection and delivery locations, dates and times of bookings, parking or entry instructions, and any special handling requirements.

Payment-related information, such as records of payments made, payment status, chosen payment method and invoices. We do not store full payment card details when payment is processed by a third-party provider.

Usage and technical information, which may include basic technical data about how you access our website or online tools, such as device type or browser type, where this is collected through necessary cookies or similar technologies.

Any other information you choose to provide, where it is relevant to the provision of our services, for example comments provided during a quote request or booking.

How we collect your data

We collect personal data directly from you when you contact us by phone, through online forms, or in writing to request information, a quotation or a booking. We also collect data when you provide details on site during a visit, survey or service appointment.

We may receive some information from third parties where this is necessary for our services, for example where an agent, landlord, property manager, employer or another person arranges a removal or transport service on your behalf and provides your contact details and service requirements.

Lawful basis for processing

We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, we rely on one or more of the following lawful bases:

Performance of a contract. We process your data when it is necessary to take steps at your request before entering into a contract, such as providing a quote, and when it is necessary to perform a contract with you, such as completing a booked removal or transport service and managing associated payments.

Legitimate interests. We process data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, keeping records of past work, responding to enquiries or complaints, and maintaining the security of our operations.

Legal obligations. We may process your data where it is necessary for compliance with legal obligations, such as accounting, tax and record-keeping requirements or responding to requests from competent authorities, where we are legally required to do so.

Consent. In limited situations, we may rely on your consent, for example for certain types of marketing communications where consent is required. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To respond to enquiries, provide quotations and discuss your service requirements.

To create and manage bookings, plan routes, allocate vehicles and staff, and deliver the requested services.

To communicate with you regarding your booking, including confirmations, updates, changes, and post-service follow-up where appropriate.

To issue invoices, process payments and maintain accurate financial records.

To manage our relationship with you, including handling feedback, queries or complaints and maintaining service history records.

To manage our business operations, including scheduling, internal reporting, quality control, staff training and service improvement.

To comply with legal, regulatory and professional requirements and to establish, exercise or defend legal claims where necessary.

Data sharing and processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:

Information technology, hosting and communications providers who support our systems, email and data storage.

Payment processing providers who handle payment transactions securely.

Professional advisers such as accountants or legal advisers where necessary for business administration or to obtain advice.

These processors are only permitted to process your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.

We may also share data with other third parties where required by law, for example with law enforcement, regulatory bodies or courts, or where necessary to establish, exercise or defend legal claims.

We do not sell your personal data and we do not share it with third parties for their independent marketing purposes.

Data retention

We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

Customer and booking records are generally retained for a period that allows us to respond to queries about past services, comply with tax and accounting obligations and manage potential disputes. After the relevant retention period has expired, personal data is securely deleted or anonymised.

The specific retention period may vary according to the type of record and the applicable legal or regulatory requirements. In all cases, we apply the principle of data minimisation and avoid keeping data longer than necessary.

Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These measures include restricted access to personal data, secure storage practices and staff awareness of data protection responsibilities.

While we take reasonable steps to secure your data, no system can be completely secure. You should also take reasonable precautions when providing information, particularly over the internet or by electronic means.

International transfers

Where we use service providers or systems that may involve transferring personal data outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your data, such as the use of standard contractual clauses or reliance on adequacy regulations, in accordance with data protection law.

Your data protection rights

You have a number of rights in relation to your personal data under data protection law. Subject to certain conditions and exemptions, these rights include:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of your data, together with information about how it is processed.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure. You can request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You can request that we restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to its processing.

Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or ask us to transmit it to another controller where technically feasible.

Right to object. You can object to processing based on our legitimate interests, including profiling, and to processing for direct marketing purposes.

Right to withdraw consent. Where processing is based on your consent, you can withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data has been processed in a way that does not comply with data protection law.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any updated version will apply to all new and existing Man with Van Gallows Corner customers in our service area from the date it is published.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.