Man with Van Gallows Corner Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Gallows Corner provides removal and related services within the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, company or organisation booking the services.
1.2 We, us, our means Man with Van Gallows Corner providing removal, transport and associated services.
1.3 Services means any moving, transport, loading, unloading, packing, storage, waste removal, or related services we agree to provide.
1.4 Goods means the items of property that are the subject of the services.
1.5 Agreement means the contract between the client and us, comprising these Terms and Conditions and any written or verbal confirmation of the booking.
2. Scope of Services
2.1 We provide man and van removal and transport services for domestic and commercial clients, including but not limited to collection, delivery, loading and unloading of goods.
2.2 We may also provide additional services such as packing, furniture assembly or disassembly, and disposal of permitted items, if expressly agreed at the time of booking.
2.3 Any services not expressly agreed at the time of booking are outside the scope of the agreement and may be refused or incur additional charges if we agree to perform them.
3. Booking Process
3.1 Bookings can be made by contacting us and providing details of the move, including addresses, dates, times, access information, approximate inventory of goods, and any special requirements.
3.2 Quotations are based on the information you supply. You are responsible for ensuring that all details are complete and accurate. If the information provided is incomplete or inaccurate, we reserve the right to amend the quotation or apply additional charges.
3.3 A booking is only confirmed when we have accepted the booking and you have accepted the quotation and any applicable terms related to payment, deposits and timing.
3.4 We reserve the right to refuse or cancel any booking at our discretion, including where we reasonably believe that the work cannot be carried out safely, legally or within the agreed time.
3.5 You must inform us in advance of any potential access issues, such as restricted parking, limited vehicle access, stairs, lifts, narrow doorways or time restrictions. Failure to do so may lead to delays, additional charges or an inability to complete the work.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are provided on the basis of the information given at the time of enquiry, including the volume of goods, distance, access conditions and required services.
4.2 Quotations may be given as a fixed price, an hourly rate, or a combination of both. Any minimum charges or travel time will be specified at the time of booking where applicable.
4.3 Quotations do not include any parking charges, tolls, congestion charges, ferry charges, storage charges, customs duties, or other third-party fees unless expressly stated. These additional costs are your responsibility and may be added to the final invoice.
4.4 We reserve the right to revise a quotation or make additional charges if:
(a) the work is materially different from that described at the time of booking;
(b) there are delays or waiting times caused by circumstances beyond our control;
(c) access to the collection or delivery address is restricted or more difficult than advised;
(d) there are additional items not originally declared;
(e) services are required outside normal working hours where this was not previously agreed.
5. Payments
5.1 You agree to pay all charges for the services in accordance with the agreed rates and payment terms.
5.2 We may require a deposit at the time of booking. Any deposit amount and due date will be communicated at the time of the quotation or booking confirmation.
5.3 The balance of any fees is payable either in advance or on completion of the services, as specified in your booking confirmation. Where payment is due on completion, it must be made before the van is unloaded at the final destination unless otherwise agreed in writing.
5.4 Payment methods will be communicated to you at the time of booking. You are responsible for ensuring that you are able to make payment using one of the accepted methods.
5.5 If payment is not made when due, we may:
(a) refuse to carry out or complete the services;
(b) retain the goods until full payment is received;
(c) charge reasonable storage fees where we retain goods;
(d) charge interest on overdue amounts at the statutory rate permitted in the United Kingdom until payment is received in full.
6. Cancellations and Changes
6.1 You may cancel or amend your booking, subject to the terms of this clause.
6.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refundable in whole or in part at our discretion, after deducting any reasonable administrative costs or non-refundable expenses incurred.
6.3 If you cancel within 7 days but more than 48 hours before the scheduled service date, we reserve the right to retain all or a portion of any deposit to cover lost bookings and administrative costs.
6.4 If you cancel within 48 hours of the scheduled service date, we may charge up to 100 percent of the agreed fee, particularly where we are unlikely to obtain replacement work at such short notice.
6.5 Any request to change the date, time or nature of the services is subject to availability and our agreement. Changes may result in an adjusted quotation and additional charges.
6.6 We reserve the right to cancel or reschedule the services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents or other events making performance impossible or unsafe. In such cases, we will seek to reschedule the services on a mutually convenient date and any liability will be limited as described in these terms.
7. Client Responsibilities
7.1 You are responsible for:
(a) ensuring that all goods are adequately packed, secured and labelled where necessary, unless packing services have been agreed;
(b) ensuring that fragile or valuable items are clearly identified and, if necessary, separately packed or protected;
(c) arranging suitable parking and access for our vehicle at all collection and delivery addresses, including obtaining any necessary permits or permissions;
(d) being present or appointing an authorised representative to be present during collection and delivery to provide instructions and sign any necessary documentation;
(e) checking that nothing is left behind at the collection address before departure and confirming that all intended goods have been loaded.
7.2 You must not ask our staff to undertake any work or move any item that is unsafe, unlawful or outside the scope of the services agreed.
8. Items We Do Not Carry
8.1 We do not carry or move any goods that are illegal, dangerous, explosive or otherwise hazardous, including but not limited to:
(a) illegal drugs or substances;
(b) firearms, weapons or ammunition;
(c) flammable or explosive materials such as gas cylinders, petrol, solvents or fireworks;
(d) corrosive or toxic chemicals;
(e) live animals or plants that require special conditions or licensing.
8.2 We also do not accept liability for money, jewellery, precious metals, important documents, antiques, fine art or items of exceptional value unless expressly agreed in writing in advance and appropriately insured.
8.3 If prohibited or excluded items are discovered, we may refuse to move them and may terminate the services without refund. You will be responsible for any fines, costs or losses we incur as a result of carrying such items without our knowledge.
9. Waste and Disposal Regulations
9.1 Any waste removal or disposal services we provide will be carried out in accordance with applicable UK waste and environmental regulations.
9.2 We will only remove waste that we are legally allowed to transport and dispose of. Hazardous, clinical or controlled waste will not be accepted.
9.3 Where disposal services are requested, you confirm that you have the right to dispose of the items and that such disposal does not breach any legal or contractual obligations.
9.4 Disposal charges may be based on weight, volume, type of material and disposal site costs, and will be communicated where reasonably practicable before removal.
9.5 We reserve the right to refuse to remove any items if we reasonably believe they are not suitable for transport or disposal under applicable regulations.
10. Liability and Insurance
10.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this clause.
10.2 Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited to a reasonable amount per job, having regard to the value of the goods and the nature of the services. Specific limits may be notified to you at the time of booking.
10.3 We will not be liable for:
(a) loss or damage resulting from your failure to pack goods properly when packing is your responsibility;
(b) damage to goods where they were already defective, fragile or in poor condition;
(c) loss of or damage to items not adequately protected or labelled as fragile;
(d) any loss or damage arising from wear and tear, leakage, atmospheric or climatic conditions, or inherent defects in the goods;
(e) any indirect or consequential loss, including loss of revenue, profit, business, opportunity or enjoyment.
10.4 We will not be liable for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, such as adverse weather, traffic conditions, accidents, road closures, breakdowns or acts of third parties.
10.5 You are advised to obtain adequate insurance to cover the full value of your goods during removal and transit. Our charges do not include removal insurance unless specifically stated.
10.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of the date of the services. You should provide evidence of the loss or damage, including photographs and proof of value where available.
11. Access, Parking and Property Damage
11.1 You must ensure that there is suitable and lawful parking for our vehicle at all relevant addresses. Any parking charges or penalties incurred as a result of inadequate or incorrect information will be your responsibility.
11.2 We will take reasonable care to avoid damage to property, including floors, walls, doors and fixtures. However, we are not liable for minor or cosmetic damage arising from the normal movement of large or heavy items through tight or restricted spaces where you have requested that we proceed.
11.3 You should protect any vulnerable surfaces or items before our arrival, particularly carpets, wooden floors and delicate fixtures.
12. Delays and Waiting Time
12.1 You must ensure that the property is ready for collection and that we have access at the agreed time. Failure to do so may result in waiting time charges or, in serious cases, cancellation of the service.
12.2 Where delays occur that are outside our control, including but not limited to waiting for keys, third parties not being ready, or issues with access, we may charge additional waiting time at an agreed hourly or part-hourly rate.
13. Complaints and Dispute Resolution
13.1 If you have any concerns or complaints about our services, you should raise them with us promptly so that we have an opportunity to address the issue.
13.2 We will investigate any complaint and aim to respond within a reasonable time frame. You agree to cooperate with us in resolving any disputes, including providing any relevant information or evidence.
14. Data Protection and Privacy
14.1 We will collect and use your personal information only for the purpose of providing our services, managing your booking and complying with legal obligations.
14.2 Your details will be handled in accordance with applicable UK data protection laws. We will take reasonable steps to keep your data secure and will not sell your information to third parties.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to you.
15.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking, unless we agree otherwise in writing.
16. Severability
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By confirming a booking with Man with Van Gallows Corner, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
